Privacy Policy — How 5777bot Collects, Uses, and Protects Your Data

1 Information We Collect

5777bot collects personal information in three primary ways: directly from you when you register or interact with the platform, automatically as you use platform features, and from third parties such as payment processors and identity verification services. The specific categories of data we collect are set out below.

1.1 Information You Provide Directly

When you register an account, update your profile, complete KYC verification, make a deposit or withdrawal, or contact our support team, you may provide the following categories of personal information:

• Identity Data: Full legal name, date of birth, gender, and nationality — collected during registration and KYC verification.
• Contact Data: Mobile phone number and email address — used for account communications, OTP verification, and support correspondence.
• Identity Document Data: National Identity Card (NID) number, passport number, or other government-issued identification details — collected during KYC verification to confirm your age and identity.
• Address Data: Your home address in Bangladesh, collected during KYC verification and used for compliance purposes.
• Financial Data: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction references — collected to process deposits and withdrawals.
• Support Communications: The content of any messages you send to 5777bot via live chat, email, or any other support channel, including any attachments you choose to provide.

1.2 Information Collected Automatically

When you access or use the 5777bot platform, certain technical and behavioural data is collected automatically by our platform infrastructure and analytics systems:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, game sessions initiated, bets placed, session duration, click patterns, and navigation paths through the platform.
• Log Data: Server logs recording login events, logout events, deposit and withdrawal transactions, game round results, and any error events — maintained for security monitoring and dispute resolution purposes.
• Location Data: Approximate location derived from your IP address, used to apply geographic access restrictions and to detect potentially fraudulent login attempts from unexpected locations.

1.3 Information Received From Third Parties

5777bot may receive personal information about you from the following categories of third-party sources, where permitted by applicable law:

• Payment Processors: Transaction confirmation data, including masked payment method identifiers and transaction status codes, received from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks.
• Identity Verification Providers: Verification outcome data (pass/fail and flagged risk indicators) from third-party KYC service providers used to confirm the validity of identity documents submitted by players.
• Fraud Prevention Services: Risk scores and device fingerprint data from fraud prevention tools used to identify and prevent unauthorised access, bonus abuse, and money laundering activity.

2 How We Use Your Data

5777bot processes personal data only where a valid legal basis exists for doing so. The table below summarises the primary purposes for which we use your personal data and the corresponding legal basis for each use.

5777bot does not use automated decision-making or profiling that produces legal or similarly significant effects on players, except where expressly required by anti-money laundering or fraud prevention obligations. Where automated decisions are applied in those contexts, you have the right to request human review of any decision that materially affects your account status.

Marketing communications from 5777bot — including promotional emails and bonus notifications — are sent only with your consent or where a legitimate interest basis applies. You may withdraw your consent to marketing communications at any time by contacting [email protected] or by adjusting your communication preferences in the account settings panel.

3 Data Sharing & Third Parties

5777bot may share your personal data with the following categories of recipients, strictly within the bounds described:

3.1 Payment Service Providers

To process your deposits and withdrawals, 5777bot shares the minimum necessary financial and identity data with payment partners including bKash, Nagad, Rocket, Upay, and partner banking institutions. These providers act as independent data controllers for the portions of the transaction they process, and their own privacy policies govern their data handling practices.

3.2 Identity Verification Providers

During KYC verification, your identity document data and personal details may be transmitted to third-party identity verification service providers for the purpose of confirming document authenticity and performing age verification checks. These providers process data under contractual obligations to maintain confidentiality and data security standards consistent with this policy.

3.3 Technology and Platform Infrastructure Providers

5777bot uses third-party technology providers for platform hosting, database management, customer support tooling, and analytics. These providers process personal data on 5777bot's behalf as data processors, under data processing agreements that restrict their use of your data to the specific services they provide to 5777bot. They are not permitted to use your data for their own independent purposes.

3.4 Game Content Providers

When you play games supplied by third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited technical data including a session token and anonymised player identifier may be transmitted to the relevant game provider's servers in order to initiate and manage the game session. Game providers do not receive your full identity data, payment details, or contact information via this mechanism.

3.5 Legal and Regulatory Disclosure

5777bot may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law, court order, or regulatory direction. We will, where legally permitted, notify the affected player of such a disclosure request before complying with it. Where prior notice is not legally permitted, we will notify the player as soon as is practicable after the disclosure.

3.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of 5777bot's assets, personal data held by 5777bot may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered contact details of any such transfer that materially changes the entity responsible for processing your personal data, and you will be given the opportunity to close your account and request data deletion before the transfer is completed if you do not wish to continue as a customer of the acquiring entity.

4 Cookies & Tracking Technologies

5777bot uses cookies and similar tracking technologies to enable essential platform functionality, improve user experience, and gather aggregated analytics data. This section explains what cookies are, which categories 5777bot uses, and how you can manage them.

4.1 What Are Cookies?

A cookie is a small text file that a website places on your device when you visit it. Cookies allow the platform to recognise your device on subsequent visits, remember your preferences, maintain your login session, and gather aggregate data about how the platform is used. Cookies set by 5777bot are either first-party (set directly by 5777bot) or third-party (set by service providers acting on 5777bot's behalf).

4.2 Categories of Cookies Used by 5777bot

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that maintain your authenticated login state, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, preferred game categories, and responsible gaming reminder intervals. Disabling these cookies will mean your preferences are not remembered between sessions.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and use the platform, for the purpose of identifying areas for improvement. This data does not identify individual players.
• Security Cookies: Used by fraud detection and bot prevention systems to distinguish legitimate user sessions from automated or malicious traffic. These are essential for platform security.

4.3 Managing Cookies

You can manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, and you can find instructions for doing so in your browser's help documentation. Please be aware that blocking strictly necessary cookies will impair your ability to log in and use the 5777bot platform. Blocking analytics and functional cookies will not prevent you from using the platform but may affect your experience.

5777bot does not use cookies to serve third-party advertising, to track your activity on other websites, or to build advertising profiles. Our analytics data is used solely for internal platform improvement purposes.

5 Data Security & Storage

5777bot takes the security of your personal data seriously and applies a layered approach to data protection across our platform infrastructure. The following technical and organisational security measures are in place:

• Encryption in Transit: All data exchanged between your device and the 5777bot platform is transmitted over HTTPS using TLS 1.2 or higher. This applies to all platform pages, API endpoints, and support channels.
• Encryption at Rest: Sensitive personal data stored in our databases — including identity document references, payment method details, and contact information — is encrypted at rest using AES-256 encryption.
• Password Security: Account passwords are never stored in plain text. They are hashed using a strong one-way hashing algorithm with individual salting, meaning that even in the unlikely event of a database breach, passwords cannot be recovered from the stored data.
• Access Controls: Access to personal data within 5777bot's internal systems is restricted on a need-to-know basis. Staff access is governed by role-based access controls, multi-factor authentication requirements, and regular access reviews.
• Security Monitoring: 5777bot operates continuous security monitoring of platform infrastructure, including automated intrusion detection, anomaly alerting, and regular penetration testing by qualified security professionals.
• Data Breach Response: In the event of a personal data breach that poses a risk to player rights and freedoms, 5777bot will notify affected players as soon as practicable and will take immediate steps to contain and remediate the breach.

While 5777bot applies rigorous security measures, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials and for reporting any suspected unauthorised access to your account promptly to our support team.

Personal data processed by 5777bot is stored on servers located in data centres that meet internationally recognised security standards. Data may be processed in whole or in part by third-party service providers operating infrastructure outside Bangladesh, always subject to contractual data protection obligations consistent with this policy.

6 Your Privacy Rights

As a 5777bot player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or send a written request to [email protected] with the subject line "Privacy Request — [Right Type]".

5777bot will respond to all valid privacy rights requests within 30 days of receipt. Where the complexity or volume of requests requires additional time, we will notify you of the extension and the reasons for it within the initial 30-day window. There is no charge for submitting a privacy rights request, though we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive in scope.

7 Data Retention Policy

5777bot retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply to the main categories of personal data we hold:

When a retention period expires, personal data is either securely deleted from our systems or anonymised in a manner that makes re-identification of the individual impossible. Anonymised aggregate data may be retained beyond these periods for statistical and platform analytics purposes, as it no longer constitutes personal data once properly anonymised.

In the event that personal data is subject to a legal hold — for example, as part of an ongoing investigation, litigation, or regulatory inquiry — the standard retention period will be suspended for the duration of the hold, and the data will be retained until the matter is resolved and the hold is lifted.

8 Policy Updates & Contact

8.1 Changes to This Policy

5777bot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When material changes are made to this policy, we will post a prominent notice on the 5777bot platform and update the effective date shown at the top of this document. We will also notify registered players of material changes via their registered mobile number or email address, where contact details are available, at least 14 days before the changes take effect.

If you do not agree with an updated version of this Privacy Policy, you have the right to close your account and request deletion of your personal data in accordance with the retention periods described in Section 7. Continued use of the 5777bot platform after the effective date of an updated policy constitutes acceptance of the changes.

8.2 Contacting 5777bot About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 5777bot holds about you, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated data protection contact, who aims to respond within 5 business days.

5777bot is committed to resolving all privacy concerns fairly and in a timely manner. If you are not satisfied with our response to a privacy enquiry, you have the right to raise your concern with the appropriate data protection authority or regulatory body in your jurisdiction.